On problems of conversion functional enterprise management to process one
... http://quality.eup.ru/DOCUM2/presentofkas.html (дата обращения: 15.02.2013)
6. Автоматизация бизнес-процессов. URL: http://www.infopark.ru/Services/IT/Pages/eBP.aspx (дата обращения: 15.02.2013)
Kornev S.
process approach, business process automation, value chain, the matrix of processes, model, information technology
117-123